Refund Policy

Last updated: 20 September 2026

Rare-Stone Development is a trading name of Joseph Jones, a sole trader in the United Kingdom. We want you to be happy with HardwareGuard.

The short version: if HardwareGuard doesn't work properly on your PC and we can't fix it, you can have your money back within 14 days of buying.

Our 14-day guarantee

If you have a problem with HardwareGuard, contact us within 14 days of your purchase. We will try to fix it. If we can't get it working on your PC, we will refund the full price you paid.

How to ask for a refund

Email support@rarestonedevelopment.co.uk from the address you bought with, or quote your order number.
Tell us briefly what went wrong and, if you can, your Windows version.
Approved refunds go back to your original payment method through our payment provider. Timing depends on your bank or card issuer.

Your legal rights

This guarantee is in addition to, and does not affect, your statutory rights under UK consumer law, including your right to digital content that is of satisfactory quality, fit for purpose and as described. Under the Consumer Contracts Regulations 2013, your right to cancel a digital download purchase ends once you begin downloading it, if you have agreed to that when buying. Our 14-day guarantee above still applies.

Not covered

Change of mind after using the software, outside the situations above.
Problems caused by hardware or drivers that don't expose sensor data. Some sensors simply aren't available on every PC. The app tells you what it can and can't read.